We Are Family Festival – Terms & Conditions

1.These Terms and Conditions incorporate, and should be read in accordance with, our full terms and conditions of booking and any Venue and/or Agent terms, conditions and regulations, which You can obtain from the Venue and/or Agent. In the event of inconsistency, these Terms and Conditions prevail to the extent of the inconsistency.
2.Your possession of a ticket constitutes Your acceptance of these Terms and Conditions.
3.Tickets are personal revocable licences and shall at all times remain our property and subject to these Terms and Conditions.
4.Upon purchase, please check tickets carefully as mistakes cannot always be rectified after purchase.
5.Children under 16 years old must be accompanied by a parent or guardian (18 or over) at all times. We do not accept any parental or supervisory duty of care or liability for any under 18s on site.
6.You will not be permitted to bring your own alcohol, chairs, blankets or food into the event.
7.Please contact us in advance of the event if You have any specific access requirements, otherwise it may not be possible for us to meet your needs. All requests should be addressed to the box office at info@wearefamilyfestival.com.
8.You must retain your ticket on your person at all times during the event.
9.Duplicate tickets will not be issued in any circumstances.
10.Your ticket may be invalidated if any part of it is removed, altered or defaced.
11.Where necessary, we reserve the right to make alterations to the published event or programme. Artists and billed attractions are subject to change. Our liability for the cancellation, rescheduling or material change to an event is limited to the refund set out in condition 12 below.
12.We will not refund or exchange tickets unless the event is cancelled or rescheduled or there is a material change to the event. A “material” change is a change which, in our opinion, makes the event materially different to what a ticket purchaser could reasonably expect. A change to the artists performing at the event shall not be considered a material change. Refunds (where applicable) are limited to the face value of the tickets purchased plus booking fee, but exclude any transaction fees. Personal arrangements including travel, subsistence and accommodation are made at Your own risk and we accept no liability for loss of enjoyment or wasted expenditure.
13.If an event is rescheduled or materially changed, You must claim Your refund before the rescheduled event takes place. If an event is cancelled, You must claim Your refund within 3 months from the date of the event.
14.You agree that we will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by us):

• where there is no breach of a legal duty of care owed by us;
• where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence);
• or to the extent that any increase in any loss or damage results from breach by You of these Terms and Conditions.

15.You may not resell or transfer a ticket if prohibited by law. If permitted, the buyer must be made aware of these Terms and any other event conditions.
16.You may not combine a ticket with hospitality, travel or accommodation services and/or merchandise to create a ticket package for profit or promotional purposes.
17.If You have obtained this ticket in breach of these Terms, or if You breach any of these Terms, it shall be void. Void tickets are non-refundable and may result in refusal of entry or ejection from the event.
18.We reserve the right to refuse entry to and/or eject You from the event in reasonable circumstances, including without limitation for health and safety or licensing reasons; disruptive behaviour; possession of prohibited items; being under the influence of alcohol or drugs; failure to provide proof of ID or age; or breach of these Terms.
19.We reserve the right to conduct security searches and refuse admission or eject You should You refuse to comply. No refunds will be given if entry is refused or You are ejected due to Your behaviour.
20.We reserve the right to confiscate any item which may cause danger or disruption, or is otherwise prohibited. Without limitation, prohibited items include (but are not limited to): alcohol, food hampers, glass, aerosols over 250ml, airhorns, fireworks, illegal substances, nitrous oxide, weapons, drones, sound systems, megaphones, smoke bombs, large umbrellas, tables, chairs, blankets, barbeques, bicycles, scooters, animals (except assistance dogs).
21.Following feedback from previous festivals, chairs and blankets will not be permitted at any future events.
22.Last entry to the festival is 6:00pm. We reserve the right to refuse entry for any reason regardless of ticket purchase.
23.In the event of an artist cancellation, no refunds will be issued.
24.For any events held at third-party venues (e.g. indigo at The O2), please refer also to the venue’s terms and conditions. Our no-refund policy still applies.
25.Tickets purchased may be subject to a venue location change. In such cases refunds will not be issued.
26.We collect and store information about you when you create an account, buy tickets, contact us, or use our websites, apps and social media. We may use this information for our own marketing purposes.
27.Please note: artists and billed attractions are subject to change without notice. Refunds will not be issued due to act changes or cancellations.